Like many of you, we are following the updates and changes happening by the hour with the Coronavirus (COVID-19). With the situation developing so quickly, we believe it’s important to be transparent about how our team at Subaru Concord is responding to the outbreak.

 

Following the recent “Stay at Home” Proclamation ordered by our Cabarrus County Officials, our Service, Parts and Sales Departments have been deemed Essential Business and for that, we will remain open to provide your family with our automotive repair services as well as your automotive sales needs.

 

Our Service Department Hours are as follows:

Monday-Friday: 7:30am - 6:00pm

Saturday: 8:00am - 3:00pm

Sunday: Closed

 

Our philosophy as a business is to approach this situation with empathy and urgency. Our top priority is the health and well-being of our employees and of the customers we serve.

 

We are vigilantly implementing enhanced protocols to ensure your safety and meet your needs while doing our part to keep customers, employees, and the community safe based on the guidelines provided by the CDC and this recent proclamation.

 

Here’s what we’re doing to help in Service:

  1. Loaner Subaru Fleet: This is a complimentary program to use while your vehicle is being serviced. We sanitize each Loaner Model between each guest and employee entering and exiting the vehicle. You may drop your vehicle and pick up a Loaner before or at the time of your appointment.
  2. Concierge-style Subaru Service: During this period, we will offer complimentary vehicle pick up and drop off for our Subaru Concord Service guests that prefer to not leave the comfort of their homes during this time.
  3. Sanitized Facility and Social Distancing Guidelines: We’ve enhanced the techniques and frequency used to sanitize common customer touch points as we prepare for your brief visit inside our establishment as well as to return the car to you– door handles, steering wheel, hard surfaces, etc. We are also abiding by the Social Distancing safety measures by maintaining at least 6-feet of spacing between guests and employees.

 
Safety Recalls are important to note at this time as we urge our Subaru Family to allow our team to complete these repairs to provide a safe and reliable vehicle for your family’s needs. Click here to Check Your Subaru for Open Recalls.

To schedule an appointment, modify an existing appointment, or to arrange transportation preferences, you may do so by calling our Service Team at 888.810.1914 or visiting our online scheduler. Click Here to Schedule Your Service Appointment Online.


Our Sales Department Showroom Hours are as follows:

Monday-Friday: 8:30am-8:00pm

Saturday: 8:30am-6:00pm

Sunday: Closed

 

Our Sales Department is offering assistance virtually for all of your researching needs. Following the guidelines ordered by the updated proclamation from our Cabarrus County Officials, we will be upholding the proper COVID-19 preventative measures to keep the health and safety of our community as the first priority. Our Sales Team is working diligently so that all of your questions and researching needs are met at this time.

To schedule your appointment or continue research, here are some avenues to explore:

  1. Phone: Dial our team at 888.430.1933 with any questions or appointment scheduling requests.
  2. Schedule Your Appointment Online or Request Information: Click here to submit your request.
  3. Explore our Virtual Showroom: Click here to explore the New Subaru Model Lineup.

We cannot thank you enough for your continued support and placing your confidence in our team to provide your family with your automotive needs during such a trying time for everyone.

 

We are continually inspired by the response of our community to adapt to the Order and their efforts to help our neighbors in need. We especially appreciate the sacrifices our medical personnel and first responders are making on the front lines to keep all of us safe.

 

We look forward to providing you and your family with reliable service and guidance for all of your automotive needs! Our thoughts will continue to be with you during this time.

Sincerely,

Your Subaru Concord Service Family

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