EXCELLENT CUSTOMER SERVICE

Great experience. No pressure. Got the pricing worked out. I felt respected for what I was trying to do. Malik was awesome. Pauley was great. My apologies on the sales mgrs name. He was great too.

This is my second purchase from Subaru Concord and I cannot say enough about the amazing, non-pushy, genuinely kind service I received. Kevin is so knowledgeable and helpful. Today I called him just to see if I could possibly get into something bigger for my large and very active family, tonight I drove off in a brand new Subaru Ascent. Trey helped me find all the bells and whistles AND they helped me stay within my budget. I always pay to have my services done at this Subaru and I drive 20 miles out of my way because they treat me like family, with respect and honesty. If you’re looking for that in a car dealership, Subaru Concord is for you, too.

They are nice and friendly will take care of u.

I bought a car here today and the service was amazing! I made an appointment to trade in my old car and the sales rep that helped me - Aaron - was awesome. He was super knowledgeable and friendly and worked with me to get me exactly what I wanted. I couldn't be happier with the service and the car I got!

Great people to work with! Be sure to ask for Trey the sales manager. He helped me get my mother in a new subaru outback!!!

Great dealership, bought my Impreza today! I requested a very specific trim with a 5 speed and they did not disappoint. Thank you Daria, Taylor, and Bruce.

After being ripped off and not listened to at Randy Marion, we decided to go to Subaru Concord. Best decision! Please go see Bruce "Trey" Hood and Jalen McDonald!! Super friendly and really listened to my needs! They got me the best deal and spot on to my asking price. Everything was straight forward and nothing was done behind my back. Every time I signed a piece of paper, it was explained what I was signing. They didn't have my car on the lot, but they put in the effort to get it delivered as soon as possible. This was a big help since I was told at the other dealership there were no more cars anywhere else. I am so excited to get my new car! Thank you so much for making it happen even without an appointment!

I have never had such a wonderful experience buying a car! Dasha provided the most wonderful service! I have some back pain issues and she was knowledgeable and extremely kind when finding me the perfect Subaru. A week later I am still discovering wonderful things about my car that makes my life easier. She really knew what she was talking about. I feel so lucky to have had such a great sales team. Thank you! I would recommend this dealership to everyone!

Everyone was super kind and helpful! Great customer service during my entire trip!!

This was my first time ever buying a car and I had the most amazing experience. From the moment I walked thru the door to the moment I left with my new to me car, everyone was so nice and open and helpful! Jose was my salesperson, and he worked with me to get the price and monthly payments in my range. The process could not have been any easier, and now I'm the happy owner of a Forester! Honestly, 10/10 for Subaru of Concord, you can't go wrong with these folks!

Joe, Trey and Taylor were amazing! I drove over 4 hours to get my new WRX from them, and it was worth every minute. This was the best experience I have ever had with a dealer - from start to finish. They are honest with you from the beginning. Highly Recommend!

I recently brought my first Subaru here and had an amazing experience! Everyone was so nice and understanding throughout the whole car buying experience. If you are looking for a car here I highly recommend speaking to Jose. He was wonderful to work with and helped me find the car perfect for me! I will most definitely be forwarding everyone I know here when buying a new car.

Just bought a new car there Monday. Started my day off on the phone with Earl who helped me get approved and then ended our day with Jose. Both men were awesome to work with and we love our new car. Outstanding customer service. Paulie was amazing too!

Friendly, patient, explains everything in detail answer all your questions not there for hours in and out in 2 hours only have one issue limited colors in the cars🚙...we ❤ the color of our car. I recommend Daria Robinson she was Great!!!👍

If you are looking for a no pressure, safe dealership for your friends and family, this is it! Yesterday I purchased my dream car from Subaru in Concord and I couldn’t be happier! I had a bad run in with a dealership down the road and stopped in just to look at an Outback. The moment I stepped on the lot I was warmly greeted by Kevin Wringler. First impression was that he was kind, low calming voice, knowledgeable, and willing to listen. I know you’re not supposed to, but I laid the truth out for him about the financing I had been approved for and told him I just didn’t think he would be able to help me. This is the point where other dealers made me feel less than and stopped trying, instead Kevin gathered some information from me and assured me they could work with me. Even though it was closing time and he knew I more than likely wasn’t purchasing today, he still took his time showing me the ins and outs of the vehicles I was looking at. I really enjoyed the fact that he listened to what my needs were and applied them to the presentation of each vehicle. Not once did this man make me feel pressured. He made me feel safe like my dad does and that meant the world to me. Once the dream car was decided on came the behind the scenes work where Paul McNaught and Bruce Hood worked their magic and fought for me to get my payments where I needed to be financially! Signing my paperwork with Paul was enjoyable because he took the time to speak to me on a personal level. We laughed and shared jokes and memories and once again he did not pressure me or make me feel uncomfortable while offering warranties and coverage. His explanations were clear and to the point. While we were signing paperwork the team there quickly cleaned and primped my vehicle. Kevin was determined to get me a full tank of gas during this crazy gas shortage and he delivered! Bruce Hood came out and he expressed a genuine concern for me and made sure that I knew he was here for me if I needed anything. On top of this wonderful experience Kevin then sat outside with me until almost 10:00pm slowly and thoroughly going over the features of my car. I know he had to be tired and wanted to get home to his family but he didn’t show it. Thank you so much to the team at Subaru Concord, please don’t ever change!

The staff is fantastic and Daria was very helpful!

Bought an incredible Subaru Outback from Michael Tranumn and the Subaru Concord team yesterday. Michael was helpful, yet never in too much of a rush, like it feels many car salesmen are. He was kind, yet not pushy, helpful yet not obtrusive in our time deciding what car was best for us. We walked in not thinking we'd buy a car, but left knowing we were in good hands, well pleased. Thanks Michael!

Daria was great to work with. She delivered on everything she said she would along with the sales manager Trey. And a shout out to Paul, who patiently, and professionally answered all my questions. I, along with my husband, have never had an experience like this when purchasing a vehicle. We will be back.

Excellent customer service

Worked with Zach and Malik. Best experience I’ve ever had from a dealership! Looked at about 10 different vehicles through 6 different dealerships of all makes. Ended up with an awesome deal just on Subarus part, however Zach and Malik helped streamline the process and weren’t like your typical bad experience with dealerships. Would absolutely recommend and return one day.

Long history quality product. Service is excellent. I can highly recommend this business

Outstanding from beginning to end. I can go on and on, but you may not have time to read it all... From the second I walked in the door Joe Power and Earl Broadway welcomed me immediately. Great eye contact. They listened to get a grasp on my interest and went right to work attending to my every need. I have purchased other vehicles in the past, but was always made to feel like the Dealership was picking the car they wanted me to purchase. I never felt that with this team, all the way from the courtesy and pleasantry I received from the lady answering the phone everytime I called, to the best possible deal imaginable and lastly, my experience with Mr Pauley when I was signing the final documents. I am personally pleased and I hope you all know what great stars you have in Mr Power and Mr Broadway. I highly recommend this team to anyone looking to purchase a vehicle. The best experience ever at Subaru of Concord. It just felt good!! 10 stars!!

We purchased a CPO 2018 Subaru Crosstrek. Aaron was our salesperson. He was great, very accommodating, low pressure. I have to admit I am a hard customer, and he handled it very well. The dealership is clean and comfortable, the lounge is stocked, I enjoyed a cup of coffee. We were offered refreshments more then once. Brandon was our finance manager. He was great to work with as well. He was efficient and didn't make us wait forever like I have seen at other dealerships. My wife and I were very pleased with our experience.

Always great service !

EXCELLENT CUSTOMER SERVICE

2nd car purchase from Michael and team at Concord Subaru thankful for working with us to make our purchase we love the new Crosstrek really fun to drive up 181 to Linville NC

Good people to deal with. No real pressure to buy now. Only thing did not the over 200 miles on a brand new 2021 Outback.

Great service, friendly people, clean facilities.

The shopping experience was amazing. Kevin did a great job, he was extremely knowledgeable and helpful. He was clear and transparent the whole time. Thank you!

Fantastic, we bought a car!!

Extremely positive experience at this location. Was casually looking for an upgrade and was only going to jump at a perfect deal...Daria was able to get it done! Did not feel pressured to buy and she was very knowledgeable on the models, years, and trim packages. Would highly recommend!

We had a great experience with both Taylor and Jalen at this dealership. We felt so comfortable, everyone who worked there was super friendly, no pressure and took the time to answer all our questions. We even drove from Atlanta to Concord, NC because they had a better deal than we could find locally. We are extremely happy with our 2020 Subaru Outback XT!

I recently bought my first Subaru (an Outback) from Subaru of Concord and it was the best experience I've ever had with a car dealership. The Sales and Service staff are professional and courteous, the facilities are top notch, and the purchase price was remarkably fair! My wife and I are looking at the 2021 Crosstrek as a replacement for our aging Elantra. Strong recommendation to check this dealership out (rare coming from me)!

Overall my experience with purchasing a car from Subaru Concord was awesome! Michael went above and beyond with the entire experience even when it came down to meeting me on the other side of Charlotte at 8am for a test drive and then back in concord at 6pm to finalize the sale all to work around my schedule. I felt that everyone was upfront and worked hard to give me the best deal I could possibly get. Brandon was also great to work with through the final paperwork and only improved the entire experience. Overall 10/5 stars! We’ll be back for the next car for sure!

We purchased a 2018 Subaru Outback on Monday Sept 14, 2020. Our salesman was Michael Tranumn. He was most pleasant and very professional! He was not pushy and made certain we were very happy with the vehicle! Thank you Michael for making this a great experience! Subaru Concord is fortunate to have you as an employee!!

I had a great experience at Subaru Concord from the moment I called about one of their used cars to the moment I left the lot. Malik greeted me and answered all my questions, it was his attentiveness and patience that helped me decide to make my purchase. I would highly recommend using them if you are in the market for a new or used car. I even had issues with my car lock system and they fixed it for me the same week.

No pressure at all. Daria was very professional and knew her product.

I cannot say how great this team is from the sales to finance to service. I love my Subie and this dealership.

Had a great experience at Subaru Concord! Neither of us had ever test driven a Subaru, but Daria was very knowledgeable and helpful in figuring out what we might want, and we fell In love with the Forester we test drove. Didn’t expect to be filling out paperwork that same day but Daria and her team were able to work up a fantastic deal! Daria was fantastic; not pushy, and very helpful from start to finish on our ‘Furester’. They even gave us a couple of chewbaru outbarks for our pups that we brought along! I hope we stay in Charlotte for the long haul because we’re probably sticking with Subaru in the future when we trade In the other car. Thanks!!

Very Helpful Staff! I did not buy anything, but the sales representative (Malik Vandiver) was very patient and helpful with the used car that I was looking at. Great Dealership for Subarus.

Very helpful

I would like start by saying that I don't typically leave reviews, good or bad, however I believe that this 5-star review is warranted. I originally requested an online price on a 2020 Subaru Forester and was promptly contacted my Adam with the information that I had requested. About two weeks later I made an appointment and meet with the salesman Todd who was very helpful and informative. He arranged a very helpful test drive that helped me make the decision that this was the vehicle that I wanted. After a short discussion with Todd, the sales manager Earl, and the General Manager Trey we came to an agreement on the price. The paperwork was then done quickly. I was offered the typical add-on's but did not feel an unusual amount of pressure to accept them. I was also introduced to service department which I thought was very nice. The entire purchase process from arrival to leaving with the vehicle, including securing financing and a tutorial on the vehicles features, took less than 3 hours, which is very impressive. I highly recommend doing business with this dealership. As a side note, thus far I am very happy with the 2020 Forester.

We had a great experience with Todd Stuver buying a used Infiniti QX80. He made the process easy and stress free and we got a great deal on an amazing SUV!

From my limited experience, the rare "good" salesmen can be found here. I didn't buy a car through the dealership, they knew I had no intention to do so, and they still helped me save close to $2000 in my current situation. I could only imagine what they would do with more incentive. Highly recommend!

I just bought my first Subaru! Michael in sales and Steve the manager made sure we were well taken care of. I am pleased with the price and the no pressure add-on warranty. Will definitely use this dealership again. They made me feel like family.

This I went to this dealership, and met with salesman Colin Snedegar. He was professional and worked hard to answer our questions and be detailed in explanations when describing options. As a result of his honestly, straightforward approach and professional demeanor we purchased a used vehicle from this dealership. I believe that a fair deal was offered by management. Salesman Snedegar's attention to detail and his determination to ensure that he provided the highest level of customer service reflects most favorable on Subaru of Concord. Thanks!

This was the best car buying experience I have ever had. I am in my upper 50's so I have purchased a few cars in my day. My sales consultant was Daria (Dasha) Robinson. She was pleasant to work with, took time to show me several vehicles, and gave me no pressure. We financed with Concord Subaru because their interest rate was lower than our credit union's. Working with the finance manager, Paulie McNaught was informative and pain free. He is very good at his job. I will definitely stick with Concord Subaru for all my automotive needs.

A very kind and easy transaction on our purchase. Kevin W was helpful and patient with us and worked to be sure we had a smooth experience. Thanks everyone for your hard work!

Best Sales Team and Service. I shopped all the Subaru dealer around 1 hour drive distance. They make a deal easy and make you feel welcomed. Best Subaru dealer in this area

My dad and I came in close to closing and everyone was nothing but nice! Kevin Wingler helped us and he was so kind, as well as so helpful, we really enjoyed our experience. Thank you so much!

My husband and I had the best smooth and transparent car buying experience with Subaru Concord! We were very nervous about going to look for a vehicle, but Colin Snedegar was very knowledgeable, helpful and friendly. He made us feel very comfortable with our searching and buying experience. We did not feel pressured to purchase, but we definitely felt like he was looking out for us. We are very satisfied and look forward to doing business with Subaru Concord in the future!

Thank you Aaron, for helping me get a new car in a time of need. The entire team was very professional and friendly. They even tolerated all my questions and explained everything to me with a smile on their faces.

Great place to buy a Vehicle! Good people!

Bought a used Crosstrek from them. Great vehicle from a great dealership. Go see Joey.

Simply put...the best car buying experience ever. We drove 100 miles to this dealership and our experience justified every mile. Completely satisfied with our 2019 Crosstrek and the customer service provided by Zack and his team.

Top quality dealership and people! IMO the best place to buy and service your Subaru!

whats not to like ? Concord Subaru goes above and beyond every visit . And they've done it consistently for years .

A good crew to deal with, Mike was our sales guy but was not pushy about getting a sale, we chatted about normal everyday things while waiting on paperwork, the products speak for themselves. Very happy with the purchase and with how genuine Mike was!

Subaru of Concord is a top-notch car dealership! Everyone I came in contact with was courteous and professional. This is the second Subaru Crosstrek I have purchased from Colin Snedegar. Colin is knowledgeable, no-pressure, friendly, and a joy to work with! Colin and the team at Subaru Concord make purchasing a car a pleasure!

I love this dealership. Joey Battoglia is super nice, courteous and knowledgeable. I also enjoyed working with Paulie McNaught and Zach Ratley. They made the process super smooth, simple and quick. I highly recommend stopping at Subaru Concord.

I take my Subaru 2013 Crosstrek XV to Subaru of Concord exclusively. The service department is great and always greet you with a smile and willingness to help. If you have Subaru, do yourself a favor and come to Subaru of Concord. If you are looking for a Subaru, again do yourself a favor and come to Subaru of Concord.

My favorite Dealership.

I cannot say enough good about this dealership. No nonsense from the first call I made until the 3 hour drive to we made to get there. It was all about what they could do to earn our business. I worked at a large dealership for years, and I'm telling you this one has it figured out. Excellent experience from start to finish. Colin S. was awesome and we cannot thank you guys enough!! We came in after our son was hit and his old Subaru was totaled so we were stressed to start with, but we walked out of Subaru Concord feeling like family.

This is the best car dealership. Not only did Aaliyah actually answer the phone, she got a human to help me. She also called me back to make sure I got taken care of. Trey helped me get the deal I wanted. Michael met me when I arrived and helped me immediately. Pauly did a wonderful job processing the paperwork. So glad I bought my car here. Honestly, Aaliyah sold the car when she actually answered the phone. I called 3 other places who either never picked up or put me on a long hold. Top notch team - truly!!! Drove over an hour to buy from them and will do it again!

Earl is the man!

Daughter got a great deal on a Crosstrek.

Great experience working with Subaru Concord and Jose!

Thanks to Colin Snedegar for giving us a very low pressure experience at Concord Subaru. My wife was very much in need of a newer vehicle. We both were wanting to learn more about the newer Outback models. Colin was so patient to show us the entire inventory. I drove 3 different model year Outbacks before finding the right fit for our budget and needs. My wife is a happy gal. Lucky me!

I can’t say enough great things about this dealership! It was an easy, no pressure experience. Everyone is extremely professional and courteous. Our sales associate, Michael Tranumn, was extremely patient and a real pleasure to work with. He even came in on his day off to deliver our new vehicle. The finance specialists, Brandon and Paulie, were so informative. Made sure to go over each page in the paperwork in detail and Paulie gave some great tips on how to pay off your loan early without breaking the budget. The sales manager, Earl, really went out of his way to locate the exact car we were looking for. Thanks again Subaru of Concord. I’ll definitely be back when I’m ready to upgrade to my next Subaru.

Great service. Joe Power in particular made the purchasing of my first car easy and efficient. Would recommend anybody using him if they are in the market for a new car.

I love this dealership. Everyone is super nice, courteous and not pushy at all. I bought a WRX Hatchback from this store in March 2019. The process was super smooth, simple and quick. I highly recommend stopping at Subaru Concord if your shopping for a vehicle.

I am a proud owner of a Subaru. They are very professional here. The service is great. I had no problems with getting my vehicle. Michael was a great salesman and helped me from beginning to the end of the sale. He has been helpful even after the sale with questions I have had about my car. And he was very friendly during it all. I love my new Subaru. Thanks great job Concord Subaru I know I will enjoy my car in many years to come.

I had an amazing experience with Subaru Concord when I recently bought my Subaru Forester! The Salesman, Jose, was kind and knowledgable while answering all my questions. The staff worked with me to meet my car needs and I left insanely happy with a new car! Over all a great experience!

The experience I had with this dealership was absolutely amazing. I spoke with Zack about a possible purchase. I got turned down by every other dealership due to my crazy work schedule and he got everything done for me so by the time I got there, i had the bank settled, the payments i wanted, and all i had to do was put my downpayment on the desk, sign a couple papers and i was out of there in 20 minutes. Definitely recommend zack and earl.

Did my research in all CLT Subaru dealers! By Far this one was the best! Exceptional service and enjoyable! Who can say enjoyable? Yes it is possible!Then give it a try an visit this dealership! No regrets! I ordered my vehicle and still got a fair price...I could have given my business to any of the other dealers but the staff is phenomenal considering they are dealers! They were fair and I made the best decision buying with them! Thank you Subaru for staffing some of kindest down to earth people with knowledge and no hassle service! I was impressed with Mr Mike T. customer service from beginning to end! He is definitely an asset to Subaru! If anyone can deal with me with a thousand ?'s & attitude! He sure did! He outshined them all! Kudos Mike T.

After visiting several different dealerships are settled and Concorde Subaru to do business. I was extremely pleased with the help I received and I am loving driving my car. I could not have asked for better assistance and my new purchase. If and when the time comes to purchase another vehicle I will definitely make them my first choice.

No hassle purchase experience. I told the salesman what I was willing to pay, and there was no haggling over price and no attempt to try to sell me silly add-ons. Salesman was not pushy and was very helpful in explaining features of the car. Best car buying I have ever had.

Colin at Subaru was absolutely fantastic!! He definitely made the car buying experience easy and smooth!

Joe and all the guys at Subaru Concord are very knowledgeable and helpful

we have purchased several subarus from this dealer over the years and have never been disappointed , kevin wingler is the salesman we have worked with ; he will help you understand the process and do whatever is needed to make your purchase acceptable.their service team is really great also.

I just wanted to thank Malik V. For being such a great sales consultant. He went above and beyond for answering any questions that I had, and making sure everything went smooth for purchasing my brand new Subaru forester sport. I'm very happy with my car, and the process couldn't of went any smoother than it did. I would also like to thank Brandon S. For handling all of my paperwork, and dealing with my process of moving from across the country. I highly recommend Subaru Concord, and you'll be seeing me again soon! :)

This is the best Subaru Dealer to do business with! Compare to all other charlotte dealers! They are really down to earth...they are no hassle & deal with you in a fair way.. no tricks or gimmics...straight up honest...I put my vehicle on order and they gave me updates and gave me a fair deal in all transactions! But the one who did all the work for me is ! Mr Michael T. He is so patient, informative & so great to do business with ...excellent all around service from beginning to end ...Subaru got it right when they decided to add him to their family ! Definitely would recommend buying here ! Thanks guys ...will return again! One happy customer!

The buying experience start out with a warm greeting from Michael Tranumn. He asked all the right questions,,was patient, listened to all of our needs, wants and concerns. There were no high pressure sales tactics used. In the end we found the right vehicle for my wife.

Joe was excellent: experienced, knowledgable, no pressure. Accompanied me on a nice long test drive that illustrated many desirable features of the vehicle we went on to purchase. Even after the sale was complete, he stayed after the dealership closed to help us work through some details about Apple Car Play. Highly recommended.